1. Our commitment

At Beloveths Hairxperience we strive for 5‑star quality. If something goes wrong with your order we will work quickly to make it right. This policy explains how returns, exchanges and refunds are handled.

2. Summary (quick)

• Opened or used personal care products cannot be returned for hygiene reasons.
• Unopened, unused items in original packaging may be eligible for return within 3 days of delivery.
• Report damaged, defective or wrong items within 24 hours of receiving the order (photo/video required).
• Refunds are processed to the original payment method after verification (typically 5–7 business days).

3. Eligibility for returns

We accept returns only in the following cases:

• Item received is defective, damaged or clearly different from what you ordered. Report within 24 hours of delivery with photo/video proof.
• Item delivered unopened and unused in original packaging, reported within 3 days of delivery.

Not eligible for return:

• Products opened, used or removed from their original sealed packaging (hygiene).
• Change of mind after opening.
• Items returned without prior approval and required documentation.

4. How to request a return, replacement or refund

1. Contact our Logistics Desk within the required timeframe:
   
   • Email: info@beloveths.com.ng
   • WhatsApp: +234 812 597 6136 Include: order number, photos/videos showing the issue, and your preferred resolution (replacement, refund, or store credit).
2. We will acknowledge within 24–48 hours and provide next steps.
3. For approved returns, we will provide a return authorization and the return address / collection instructions.

5. Damaged or wrong items

• Report with photos/videos within 24 hours of delivery.
• We will arrange replacement or full refund at no cost to you once the claim is verified.
• If requested, we may ask you to keep the item for collection by our courier partner.

6. Refunds

• Refunds are issued to the original payment method unless otherwise agreed.
• Processing time after approval: 5–7 business days (depends on your payment provider).
• Shipping fees are non‑refundable unless the return is due to our error (wrong item, manufacturer defect).

7. Exchanges

• We can exchange unopened, unused items in original packaging if notified within 3 days of delivery.
• If the new item requested is of greater value, customer pays the difference (via secure payment link). If lower value, difference refunded after inspection.

8. Cancellation policy

• Orders may be cancelled free of charge prior to dispatch. Once your order is marked “Dispatched” we cannot cancel.
• To request cancellation, contact us immediately at info@beloveths.com.ng
  or +234 812 597 6136.

9. International orders

• International returns are handled case-by-case. Customer is responsible for customs, duties and return shipping unless the return is due to our error.
• Contact us before returning any international shipment.

10. Fraud & chargebacks

If a chargeback is initiated, we will investigate using the information supplied (photos, delivery confirmations). We reserve the right to refuse a refund if evidence shows the product was delivered as described and returned outside policy.

11. Quality assurance checks (internal process)

• All returned items are inspected on arrival.
• If a returned item passes inspection, we will proceed with the agreed resolution.
• If an item is found to be used/contaminated beyond policy, we will contact the customer and discuss options.

12. Contact & escalation

If you need help or to escalate a claim:

• Email: info@beloveths.com.ng
• WhatsApp: +234 812 597 6136

13. Governing law

This policy is governed by the laws of the Federal Republic of Nigeria. Any disputes will first be referred to professional mediation as noted in our Terms & Conditions.