1. OUR LOGISTICS PHILOSOPHY

At Beloveths Hairxperience, we understand that order transitions from our lab to your doorstep require precision. We offer a flexible, customer-centric delivery system designed to fit the diverse needs of our community, from busy professionals in Lagos to students in Ibadan.

2. ORDER PROCESSING TIME

• Verification: All orders are processed within 24–48 hours after payment confirmation (excluding Sundays and Public Holidays).
• Batching: Orders placed after 2:00 PM on Friday or over the weekend will enter our “Processing Engine” on the following Monday.

3. DOMESTIC DELIVERY OPTIONS (NIGERIA)

Delivery charges are not fixed; they are calculated based on your specific location, package weight, and preferred delivery method. We offer the following systems:

• Door-Step Delivery: The most convenient option for our “Ummu Fawwaz” and professional personas. Delivered directly to your home or office address via our trusted courier partners.
• Park Delivery (Waybill): A cost-effective and faster “Station-to-Station” option often preferred by our customers in distant states. You will be notified of the transport park/terminal for pickup.
• In-City Pick-up (Ibadan): Coordination for local pick-up can be arranged via WhatsApp for customers within the Ibadan metropolis.

4. DELIVERY PRICING MODEL

To maintain Transparency, please note:

• Weight & Distance: Shipping costs are determined by the distance from our hub in Ibadan and the total volume of your “Hairxperience” bundle.
• Dynamic Rates: Prices are based on current rates provided by our logistics partners.
• Coordination: For certain locations, our team will contact you via WhatsApp/Phone after you place your order to finalize the most efficient and cost-effective delivery route based on your choice.

5. ESTIMATED TIMELINES

• Ibadan: 1–2 business days post-processing.
• Lagos & South-West: 2–3 business days post-processing.
• Northern & Eastern Nigeria: 3–7 business days post-processing.

(Note: These are estimates; external factors like logistics delays or road conditions may occasionally cause shifts.)

6. INTERNATIONAL SHIPPING

Beloveths Hairxperience is prepared to support African hair health globally. We have successfully fulfilled orders outside of Nigeria.

• Custom Coordination: International orders are handled on a case-by-case basis.
• Process: If you are ordering from outside Nigeria, please complete your order on the site, and our team will contact you to coordinate international courier fees (e.g., DHL, UPS, or specialized shippers), customs requirements, and transit times.
• Duties & Taxes: The customer is responsible for any import duties, taxes, or clearance fees required by their destination country.

7. ADDRESS ACCURACY & REDELIVERY

• Precision: Please ensure your delivery address and active phone number are correct.
• Failed Attempts: If a door-step delivery fails due to an incorrect address or the customer being unreachable, a re-delivery fee will be charged by the courier service for a second attempt.

8. ORDER TRACKING

Once your order has left our facility (Dispatched), you will receive a notification via Email or WhatsApp containing the tracking details or the contact information of the dispatch person/transport park.

9. DAMAGED OR MISSING ITEMS

While we pack every order with “Order over Chaos” care, if an item is damaged during transit:

• Notify us within 24 hours of receipt with clear photo/video evidence.
• We will coordinate with the logistics provider to investigate and resolve the issue.

10. CONTACT OUR LOGISTICS DESK

For specific shipping inquiries or to escalate a delivery delay:

Email: info@beloveths.com.ng
WhatsApp: +234 812 597 6136